LJKMarketing
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Data Privacy & Statutory Rights

User Data Deletion Instructions

LJK Marketing Agency • Corban Technologies LTD • Compliant with Kenya Data Protection Act 2019 & Meta Developer Policies • Last Updated: September 5, 2026

1. Overview of Data Subject Rights

In compliance with the Kenya Data Protection Act 2019 (Section 40: Right to Erasure), GDPR regulations, and the Meta Platforms Platform Terms, LJK Marketing Agency (operated by Corban Technologies LTD) provides clear, accessible, and automated mechanisms for users, business clients, and message recipients to request the complete deletion of their personal data.

When a valid data deletion request is submitted, we permanently purge all associated personal identifiers (name, telephone number, email, message body history, and contact list entries) from our active database systems and scheduled backup archives within statutory timelines.

2. How to Request Data Deletion

Choose the method that corresponds to your interaction with our platform:

AFor End-Consumers & Message Recipients (Opt-Out / Erasure)

If you received an SMS or WhatsApp broadcast sent through our infrastructure and wish to permanently remove your number from future broadcasts:

  • WhatsApp Messages: Simply reply “STOP” or “UNSUBSCRIBE” to the incoming WhatsApp chat. Our automated Meta Cloud API webhook will immediately flag your phone number as unsubscribed, suppress future dispatches, and delete active queue records.
  • SMS Messages: Dial the national opt-out code *456*9*5# (Safaricom) or reply “STOP” to promotional alerts.
BFor Business Clients & Workspace Account Owners (Self-Service)

If you are a registered business user and wish to delete contacts, uploaded CSV spreadsheets, or your entire tenant account:

  1. Log into your workspace at https://www.ljkmarketingagency.co.ke/auth/login.
  2. Navigate to Contacts → select the group or individual contact → click Delete. This permanently removes the record from your workspace.
  3. To delete your entire account and business profile, go to Settings → Security & Privacy → click Delete Business Account.
COfficial Written Request to the Data Protection Officer (DPO)

You can submit a formal data erasure request directly to our Data Protection & Compliance Office.

Data Protection Officer (DPO) • Corban Technologies LTD / LJK Marketing Agency
Subject Line: [Data Deletion Request] - Phone / Account Reference
Physical Address: Nairobi, Kenya

3. Information Required for Verification

To prevent fraudulent deletion requests and safeguard consumer records, written deletion requests must include:

  • Your full legal name or registered business name.
  • The specific telephone number (in Kenyan format: +254 7XX XXX XXX) or email address to be purged.
  • The nature of the interaction (e.g. “Recipient of promotional campaign” or “Former business workspace owner”).

4. Statutory Timelines & Confirmation SLA

  • Immediate Production Purge: Unsubscribe actions taken via WhatsApp (“STOP”) or in-app dashboard deletion execute in real-time within 0 to 60 seconds.
  • Statutory Erasure Timeline: Formal written requests are acknowledged within 48 business hours and fully finalized within 30 calendar days pursuant to the Kenya Data Protection Act 2019.
  • Confirmation Reference: Upon completion, a unique Confirmation Clearance Code is provided for your audit records.

5. Statutory Financial Retention Exceptions

Pursuant to Kenyan tax law (Kenya Revenue Authority Tax Procedures Act) and telecom financial regulations, anonymized M-PESA billing transaction codes and tax receipts must be retained for statutory audit periods. These records contain zero marketing contact data and cannot be utilized for message dispatches.

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