Platform User Guide & Knowledge Base

How to Navigate & Get the Most Out of LJK Marketing

A complete walkthrough of the LJK Marketing platform. Learn how to configure your workspace, register official Sender IDs, upload contacts, top up credits via M-PESA, and launch high-converting campaigns.

Step 1
Create Workspace
Sign up in 30 seconds
Step 2
Brand Sender ID
12-24hr fast-track verification
Step 3
Upload Contacts
1-Click CSV/Excel importer
Step 4
Top-Up & Launch
M-PESA STK push & broadcast

Key Highlights & Steps:

  • Sign up with your corporate email and verify your workspace.
  • Your unique Business Reference and Member Code are automatically generated.
  • Update your official brand details under Business Settings for invoices and billing.
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Pro Tip: You can manage workspace profile details anytime under Settings in the portal sidebar.
Regulatory Guidelines

Kenyan Telecom & Communications Authority (CA) Rules

To safeguard your sender ID whitelisting and maintain 99%+ carrier delivery rates, always follow these national rules:

Permitted Promotional Hours

Promotional marketing blasts can only be delivered between 8:00 AM – 7:00 PM. Transactional OTPs and password resets operate 24/7.

Mandatory Opt-Out Support

Promotional SMS should mention your brand and give recipients a clear opt-out path (e.g. "To stop SMS, reply STOP").

GSM 03.38 vs. Unicode Pricing

Standard English text allows 160 characters per SMS credit. Emojis and special characters trigger Unicode mode (70 characters per SMS).

Credit Expiry Guarantee

SMS and Email credits purchased on LJK Marketing Agency never expire. Your balance remains safe in your business wallet until used.

Ready to Start Reaching Your Customers?

Create your account now. No credit card required. Test our carrier routes, upload your contacts, and get your brand Sender ID whitelisted.